Customer Services Representative (CSR) – Bilingual (French)
Location
Nigeria, Ghana, Cameroon, and Ethiopia.
- January 27, 2023
Job Overview
We are searching for a bilingual customer service representative who is fluent in both English and french. The bilingual customer service representative’s duties include tending to inquiries and feedback from clients. You will also responsible for translating articles and other materials as needed.
Duties and Responsibilities
● Memorizing the prices and features of each offer.
● Confirming customers’ language preferences as you assist them.
● Addressing queries, complaints, and recommendations furnished by customers.
● Redirecting customers to the pertinent department, if needed.
● Deferring to management in instances of uncertainty.
● Monitoring call and mail histories to ensure that all customers have been assisted.
● Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
● Administering and receiving customer surveys on occasion.