Communication, Media & Entertainment


Continue Your CX Strategy Without Interruption
Passive customer behavior is no longer relevant. It's no longer sufficient to just provide content or services to customers as your organization deems fit.
Customers are active, informed, and have high expectations. Failing to meet their on-demand needs puts your business at risk of losing them to competitors. Companies that are leading the way in media and entertainment are gaining market share and customer loyalty by putting the customer experience at the center of their strategy. They use data insights to predict and personalize experiences and invest in delivering on customer expectations rather than competing on price alone.
Emphasizing on price alone is a losing battle. But, with assistance from ZMS, you can come out on top. Our digital transformation services help organizations unlock valuable data, and our omnichannel customer engagement model provides a comprehensive view of customers, their history and preferences, enabling your brand to make your CX personal and on-demand.


Accelerating Growth with Intelligent Experience
The Communications, Media and Entertainment (CME) industries have undergone rapid transformation and evolution, driven by technological advancements and widespread consumer adoption. From communication services to streaming media and home automation, consumers have more options than ever before. As a result, customer engagement is crucial in this highly competitive environment, and the customer experience is essential for gaining and maintaining a competitive edge.
ZeroMarketingSolution works with you to create intelligent experiences for customers and employees by implementing innovation at the intersection of business and technology. We accelerate your growth by constructing integrated cloud-based solutions utilizing intelligent automation, process engineering and artificial intelligence. We are a leading global provider of products and platforms within a reputable digital transformation company.


Sales & Subscription
Combine revenue generation and recurring payment services with our comprehensive order fulfillment, processing, activation, billing and revenue recognition services for online subscription management. Increase revenue through our teams promoting outbound sales, upgrades, cross-selling, and converting paper subscribers to digital. We also provide support for sales training, brand management, technical support, retention, and cancel-save operations.


Goods & E-Commerce Platforms
Generate dedicated brand advocates with our customer service for general and product-related inquiries, whether in e-commerce platforms or music store sales, through phone, web chat, or email. We assist in promoting additional products and accessories, order processing and product returns for a wide range of goods such as tablets, PCs, printers, mobile devices, and smartwatches.


Customer Support
Customers have increasingly high expectations, both before and after signing up. Are you providing personalized experiences for each customer, or are they still being treated as part of a one-size-fits-all approach? We assist in discovering, obtaining, and interacting with customers through various channels and provide exceptional experiences throughout the customer journey to foster loyalty. Our customer care solutions offer the necessary personnel, processes, and technology to deliver outstanding CX and establish profitable and long-term customer relationships


Intelligent Automation
Lower service costs by promoting self-service and enhancing the customer service experience in the contact center. Want to ensure 24/7 availability across channels, cost-effectively and provide consistent and compliant responses to all customer inquiries? Imagine improving first call resolution and average handle time by redirecting simple and basic interactions to automation, while allowing human intervention for more complex inquiries. Our automation, AI and RPA solutions make it a reality.


Loyalty Program
Utilize digital, social and mobile platforms to ensure that every communication aligns with your brand. We handle initial contacts, loyalty promotions, back-office support, proactive customer outreach, retention, incentives, customer loss prevention, targeted messaging throughout the customer journey, guidance on suitable plans, event administration and reminders.
Ready to accelerate your company's brand transformation?
We look forward to getting to know you, talking CX, and (our favorite part) learning how we can make your life easier.