Small & Medium
Business
We May Be Large, But We Hold The Values And Principles of A Family-Oriented Business.
ZMS is dedicated to serving the small and medium-sized business (SMB) sector. By partnering with ZMS, your company, regardless of its size, will gain access to our extensive experience, expertise in enhancing customer experience, advanced analytics, and cutting-edge customer service technology. We tailor a SMB customer experience strategy to fit the unique needs of your business - from recruiting and managing a small team of agents for your support interactions to monitoring and maintaining your network hardware systems.
Industry Issues.
SMBs have distinct needs, from marketing to customer relations to technical support and more, the strategies and values at the core of large businesses may not be applicable to SMBs. Therefore, your partner's solutions should be tailored to your specific needs. ZMS' flexibility, scalability, and expertise across various industries enable us to create a solution that aligns with your values and objectives, while effectively engaging with customers and optimizing costs.
Closing The Gap..
To succeed in today's digital-first business environment, it requires more than just passion and knowledge in your field of expertise. In addition to providing exceptional customer care support, we assist our partners in navigating the aspects of business that may not come as naturally, such as customer acquisition, sales enablement, compliance, talent acquisition and development, customer satisfaction surveys, analytics and reporting, back office support, technical support, and more. Our expertise is in addressing those areas, allowing you to focus on your core competencies.
Ready to accelerate your company's brand transformation?
We look forward to getting to know you, talking CX, and (our favorite part) learning how we can make your life easier.